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Shipping and Exchange Policy

1. Introduction
This Shipping and Exchange Policy explains how shipping is handled for any physical materials (if provided) by AKGBTI (“we”, “us”, “our”) and clarifies our no‑exchange position.

2. Shipping Responsibility

  • All shipping and delivery of materials (such as books, notes, or other items, if applicable) are handled by third‑party courier partners.

  • Delivery timelines, delays, or service issues are subject to the performance and policies of these courier partners.

  • While we will share tracking details (where available) and reasonable support, we do not control courier operations, routes, or delivery speed.

3. Delivery Timelines

  • Any delivery time communicated to you is an estimate only and may vary based on your location, courier workload, holidays, strikes, or other external factors.

  • Delays caused by courier partners, weather conditions, operational issues, or events beyond our control do not make us liable for any loss, damage, or inconvenience.

4. No Exchange Policy

  • We do not offer any exchange of materials under any circumstances.

  • Once an order is confirmed and shipped, it cannot be exchanged for another product, batch, or version.

  • Please review your order details carefully before confirming your purchase.

5. Damaged or Lost Shipments

  • If your package is damaged in transit or lost by the courier, we will assist you in raising a complaint or claim with the courier partner, as per their policies.

  • Any replacement or compensation, if applicable, will be subject to the courier partner’s investigation and decision, not ours.

  • We are not responsible for damage, loss, or theft that occurs after the package has been handed over to the courier.

6. Incorrect Address or Non‑Delivery

  • You are responsible for providing a complete and accurate shipping address.

  • If a shipment is returned or not delivered due to an incorrect address, unavailability, or refusal to accept the package, any re‑shipping (if offered) may incur additional charges.

  • In such cases, no exchange will be provided.

7. Changes to This Policy

  • We may update this Shipping and Exchange Policy from time to time.

  • Any changes will be posted on this page with an updated “Last Updated” date.

  • Your continued use of our services after changes are posted means you accept the updated policy.

8. Contact Us
If you have any questions about this Shipping and Exchange Policy, you can contact us through the Contact Us page on this website.

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